Showing posts with label New York City. Show all posts
Showing posts with label New York City. Show all posts

Friday, June 24, 2011

Pan Pacific's Shopping List

Todd Wynne-Parry is on a shopping spree. But if he finds what he's looking for, he won't be able to fit it into a shopping bag.

Wynne-Parry is shopping for hotels. Not to book them - to buy them.

Vice President Development, North America for Pan Pacific Hotels Group, Wynne-Parry has been based in San Francisco for about a year. His mission: to acquire and rebrand hotels in New York, Chicago, Los Angeles and San Francisco for his employer, a Singapore-based hospitality company known for its sleek, business-oriented hotels and refined, discreet Asian hospitality.

I met over coffee with the Michigan-born executive, who has worked in the Asia Pacific region for InterContinental Hotels Group, Starwood Worldwide Hotels and Resorts and Marriott Corp., among others, before he returned to the United States for Pan Pacific (www.pphg.com).

Wynne-Parry tells me his company nearly landed and reflagged a JW Marriott in San Francisco, but that deal didn't come together.

The company is keen to get back into the San Francisco market. There was a Pan Pacific Hotel not far from the cable car turnaround at Powell and Market streets but the group lost the hotel a few years ago; it is now Parc 55. Somewhere near Union Square or South of Market (San Francisco's trendy SOMA district) would be right, he says. Those areas are both close to the city's Moscone Convention Center.

Pan Pacific - a corporate sister of ParkRoyal Hotels - also wants to be in New York because, well, it's New York; Chicago, because it's a major business and leisure destination, and Los Angeles, due to its market-size, marquee name and presence on the Pacific Rim. "Somewhere in the West L.A. corridor'' that runs between downtown L.A. and Santa Monica would be best there, he says.

Generally, the company prefers management contracts to outright ownership, but will look at both options. "It depends on opportunity and if the pricing isn't ridiculous,'' he says. And they'd rather acquire "a hotel that has good bones,'' reflag it, change the reservations system and the staff uniforms and get busy. But they'll do an extensive renovation if the hotel needs one.

"It's on a case-by-case basis.''

Pan Pacific, a subsidiary of UOL Group Limited, a leading Asian property company, already has properties in Whistler, British Columbia (two of them, in fact), Vancouver, B.C. and Seattle. It is also growing in Australia and China. When I ask about the competition, Wynne-Parry cites Starwood's Westin brand, Marriott, InterContinental and Sofitel as key rivals.

Pan Pacific is a founding member of the Global Hotel Alliance, a joint marketing venture that includes Leela, Kempinski and Omni hotels. GHA Disovery is the group's shared customer loyality program.

Prime hotels are not exactly selling cheap in the U.S. at present, but if Wynne-Parry succeeds in his four target markets, travelers - especially business travelers - can expect to see Pan Pacific hotels in more U.S. cities. "Our secondary circle would include Houston, Atlanta, Dallas, Boston and San Diego,'' he says.

Wednesday, June 15, 2011

On Duty and On Amtrak

I just took a ride between New York City's Pennsylvania Station and the Commonwealth of Pennsylvania on always beleaguered Amtrak, the U.S. national passenger railroad system, and saw some notable changes since my last time on the rails a year ago.

Most of those changes have to do with security - namely, there is a lot more of it, especfially those aspects of security that are designed to be visible. While I waited for the evening departure of my train below the low roof of busy Penn Station, I saw a number of Amtrak Police on duty as well as fatigue-clad regular soldiers with sidearms strapped to their thighs. Mounted video screens played a repeating loop of interviews with dog handlers whose charges sniff out possible explosives on the trains and in the stations. Travelers are now told they must carry photo identification and be prepared to show it, though no one in the station or on the train asked to see mine. Travelers were also told to be ready to have their luggage inspected, though this didn't happen in my carriage, either.

All this, of course, has come about because of recovered documents in the Pakistan lair of the late Osama bin Laden that mentioned targeting U.S. trains for future terror attacks. The ramped-up security inches American train travel a little closer to the frustrating security maze of American airports, muting one of rail's advantages for consumers. But with the present air of menace, one can hardly blame Amtrak for heightening scrutiny.

Looking around at the fast-food joints and relatively murky environs of New York's major long-distance rail station - Grand Central Station handles significant commuter traffic - I grew nostalgic for something that hasn't happened yet, and may not happen: The conversion of the magnificent post office right nearby into the 'new' Penn Station, as proposed years ago by the late U.S. Senator Daniel Patrick Moynahan. Even this wouldn't entirely make up for the destruction, in the early 1960s, of the original Penn Station, which rivaled Grand Central in grandeur. But it would bolster America's struggling rail system - once arguably the finest in the world.

Friday, January 21, 2011

The Big Bird Returns to the Sky, Gradually

The largest commercial passenger jet ever built - Airbus's A380 superjumbo - was widely grounded late last year, when problems with engines built by Rolls Royce forced first Qantas, then Singapore Airliness and others, to curtain or even stop flying the big bird. The engines have been tweaked, the problems seem to have been worked out and airlines are gradually returning the A380 to service, as well as announcing new routes for the humongous double-decker plane.

This good for Airbus, of course, as several hundred of the aircraft are on order, led by petrodollar-rich Middle Eastern airlines. It's good for congested airports in that more of these planes once put into service could help ease congestion by moving people with fewer flights. It's good for the airlines, as they can fully utilize growing fleets. And it should be good for travelers; flying in the A380 is a memorable and usually positive experience.

Qantas is returning its superjumbos to service, having resumed flights between Sydney and Los Angeles International as of Jan. 16.

Singapore Airways recently announced it will deploy the big plane between LAX and Tokyo, with continuing service to Singapore, as of March 27.

Korean Air plans to launch service from New York's John F. Kennedy International to Seoul/Inchon International on Aug. 2, the first use of an A380 between New York and Asia. On Oct.1, Korean will ramp up some more, using the A380 between LAX and South Korea.

As it happens, I was on the first-ever scheduled commercial flight of an Airbus A380. That was Singapore Airlines's aptly numbered flight 380, from Singapore to Sydney on Oct. 25, 2007. I remember it as one big party, some eight hours long, with people popping in and out of their seats, drinking bubbly and snapping pictures of each other. The aircraft was memorably and impressively spacious and extraordinarily quiet for a plane its size.

Last month, I had lunch with James Boyd, a vice president communications in the Americas for Singapore Air, who told me that as of then ''11 Airbus A380s are back in the air. It's a well-received and reliable aircraft. We've carried 3 million passengers on our A380s and flown hundreds of thousands of miles. It's a well-performing aircraft, and 40 percent more quiet." Quieter than other jumbo jets, that is.

Speaking of SQ, Boyd said that his airline at the end of March will commence thrice-weekly service between Singapore and Barcelona. SQ also eyes three-times weekly service to Sao Paolo, pending approval from the government of Brazil. "It's an open space in our network,'' he said.
SQ plans to use Boeing 777ERs configured into three classes for its South America service.

In the meantime, it's evidently wheels-up for the A380 superjumbo, following the necessary safety fixes. It's good to have the big bird back in the sky.

Tuesday, December 14, 2010

The 2011 SAS Crew Guide

One of the gifts of the season just arrived, earmarking some great places to go in the New Year:

It is the 2011 Crew Guide, the seventh edition of a handy paperback guidebook to some of the planet's most interesting places. Uniquely, the book is written by well-traveled members of airline flight crews such as flight attendants, pilots and pursers. Originally the writers were all with Scandinavian Airlines but SAS contributors are now supplemented by writers from nine other carriers such as SAS Star Alliance partners Lufthansa and United Airlines.

The Crew Guide breaks down tips and advice into self-explanatory categories: Eat, Buy, Sleep, See, Recover. New this year are mini-profiles of photogenic crew members, matched to cities they know well. The Crew Guide is necessarily more suggestive than definitive, as the 22 cities included in its pages have to be served by at least one of the 10 participating airlines. Bangkok, Stockholm, Oslo, Brussels and the like are included - and all are worthy choices -but other worthies such as Cape Town and Buenos Aires aren't in the 351-page book.

I was just in Beijing and Tokyo, so I gravitated first to entries about those cities. The 20-page section on Beijing is good, with outstanding restaurants such as The Courtyard and 1949 Hidden City's Noodle Bar making the cut, along with some lively markets. Tokyo, as dynamic and fascinating a metropolis as any on the planet, gets just 10 pages, though an informed contributor correctly points out that some of the best dining in town takes place under the arches of the Japanese capital's railroad bridges.

The 2011 edition of the Crew Guide continues the series' infatuation with New York City - which, at 42 pages, gets just two pages fewer than Beijing, Tokyo and London combined. Mind you, I like the Big Apple, but unlike Tokyo and Beijing, it is a city whose future is behind it, and the greatest-city-in-the-world routine is debatable.

That said, this is a engaging and helpful book, well worth the 15 euros (about $20 USD) being charged for it. Wherever you roam, advice such as this from SAS crew member Dandi Si, in Beijing, will stand you in good stead when you're trying not to look like a - perish the thought! - tourist:

"Rucksacks, walking boots, and professional outdoor equipment are signs of a newcomer,'' Si says. "As too are cameras around the neck.''

You have been warned.

No, the FAs on your next flight won't be selling the book, but you can buy a copy online at http://www.sasguides.com/).

Sunday, March 14, 2010

NYC Cabbies Cheat? Who Knew?

I was shocked - shocked - to hear the other day that New York City taxi drivers stand accused by none other than Gotham's Taxi and Limousine Commission of cheating passengers out of $8.3 million over a 26-month period by overcharging their customers.

New York cabbies cheat? Who knew?

Actually, everyone knew; it's just now there are some numbers to go with this widely disseminated knowledge. Spokespeople for the drivers were quoted in media reports saying there are problems with technology: their meters, specifically, just seem to be on the blink. Moreover, they said, a few bad apples are spoiling the reputation of taxi drivers in the Big Apple.

Excuse me - a few? According to the Taxi and Limousine Commission, 35,558 of New York's estimated 48,000 cabbies overcharged customers during the 26 months in question. That's three out of four drivers.

The most common scam, according to the commission - which sets rates for taxi fares and licenses cab drivers in the five boroughs of New York - was by charging a higher out-of-city rate for carrying passengers who were actually inside the city. The out-of-city rate - for taking riders to suburban Westchester County, say - happens to be twice the in-city rate.

Everyone who visits New York will have trouble with taxi drivers sooner or later. Me, I encountered a cabbie at John F. Kennedy International Airport last year who told me once he had pulled away from the airport taxi stand to take me to my Manhattan hotel, that his credit card reader was broken. It is illegal to operate a Yellow Cab in New York without a working credit card reader; I made him take me back to the airport and he, grumbling, complied.

The same thing happened again on a later visit last year. This time, I was heading from Manhattan out to JFK airport. Silly me; I forgot to ask about the state of the credit card reader before I got in the cab. Upon arrival, I had to dig deep for cash, in lieu of running to an ATM inside the terminal while trying to make a flight. I wasn't overcharged, but I was still scammed; this way, the cabbie doesn't have to pay a credit card fee, and I was left short of cash.

So, it's established that many, if not most, New York taxi drivers cheat. Even New Yorkers quoted in news accounts seem resigned to this. Now, what? Who is going to protect travelers and other passengers? How, and when?

Monday, November 23, 2009

The Pierre, New York

NEW YORK - There's nothing like ending a long journey on a high note. I did that by spending the last night of my round-the-world trip at the Pierre, the famed Beaux Arts luxury hotel on New York's Central Park.

Opened in an elegant, Georgian-style building in 1930, the Pierre has changed hands several times in its history. At one point it was owned by oil zillionaire J. Paul Getty. It was operated for years by Four Seasons Hotels and Resorts. In July 2005, management was assumed by India's Taj Hotels, Resorts and Palaces, which operates 5-star properties in Asia. I stayed at the company's flagship, century-old Taj Mahal Palace and Tower, in Mumbai, early in my RTW trip. Shortly after taking over the Pierre, Taj started refurbishing the property. By the time the re-do was finished this past summer, Taj had spent what it says was $100 million U.S. on the Pierre, remaking the interior of the guest rooms, updating the bathrooms, expanding and brightening the lobby reception area and opening the first branch of the London destination restaurant Le Caprice outside the United Kingdom as the hotel's fine-dining redoubt.

My wife and I stayed at the Pierre during its soft opening in early June. It was clear then that the hotel would return to excellence, but soft openings are by definition uneven and incomplete. Le Caprice wasn't open yet and there were still traces of the construction done throughout the hotel, which left apparently unwashed windows in a handful of spots. The ensuing five months of operation have taken care of all that. The place gleams from top to bottom, the hospitable and personable staff have got their act polished to a high sheen, and Le Caprice - which opened in September and has its own entrance onto Fifth Avenue - looks great, done up in black and white Art Deco-ish style, with lots of mirrors to catch the light.

The 41-story Pierre, in its present configuration, has 189 guestrooms, including 49 suites. I stayed in one of the suites. It didn't have the park view of the room that my wife and I stayed in five months ago, but it was much roomier, boasting three wall-mounted flatscreen TVs, formal but comfortable Old World furniture, an expansive, marvelous bed covered in high thread-count linen, a spacious bathroom with separate shower and bath and a big desk in the 'living room.' I set up my laptop on the desk and spent several productive hours writing and Web surfing.

The Rotunda, on the ground floor, has lovely murals painted on the ceiling. Located right nearby is Two E, the Pierre's stylish, edgy-in-the-good-sense bar, with its smart-set clientele. Le Caprice, where I had a Sunday morning breakfast of Scottish salmon, scrambled eggs and good coffee, can be accessed inside the hotel through the Rotunda.

The physical property is impressive, befitting a hotel of the Pierre's stature and history, but what I really like about the hotel is the warm service and a lack of pretention that is not always found in grand hotels. Abby, the young woman who checked us in back in June, checked me in again, greeted me by name and remembered me, lo, these months later. All the hotel elevators are run by elevator operators - a traditional touch that brings an air of graciousness.

In its short time back in business - the guestrooms were closed for months while they were being refreshed - the Pierre earned a 5-diamond rating from the American Automobile Association, one of 113 hotels and resorts in the United States, Canada, Mexico and the Caribbean to win that coveted rating. Now that the hotel is operating at full-service, it has special holiday promotions and a package keyed to the Winter Antiques Show on offer.

In short, the Pierre is back. I felt fortunate to stay there. I slept like a baby on the last night of my month-long, globe-girdling trip, went for a brisk morning constitutional in Central Park, just across Fifth Avenue, before check-out, and left New York feeling like a million.

For more information: The Pierre is located at Fifth Avenue and East 61st St., New York, NY 10021. Web: www.tajhotels.com/pierre/. Telephone: 212.838.8000.

Saturday Night and Sunday Morning

NEW YORK - Getting to New York was the hard part. Not in the air, where Continental Airlines did a fine job bringing me to the USA from London - on the ground, where cab fare, Lincoln Tunnel toll and tip for the ride from Newark Liberty International Airport set me back $90.

After that, things could only get better. And they did, with gratifying speed. After checking in to the grandly restored Hotel Pierre, on Fifth Avenue, across from the southeast corner of Central Park, I set off on foot to have a look around town. It was Saturday night, Thanksgiving was nearly at hand, Christmas was not far off, and Manhattan positively glistened. Night had fallen, but it wasn't cold - maybe 50 degrees F, and dry. The sidewalks were alive with people.

Fifth Avenue was electric, figuratively and literally. Lights and decorations everywhere. The Cartier store wrapped in an electronic "ribbon'' for the shopping and gift-giving season, and every shop illuminated inside and out. I people-watched and walked. At Rockefeller Center, I strolled off the avenue and stopped by the ice-skating rink, which went in Nov. 18. The icy surface was ready to receive skaters but literally no one was skating - only crowding round the outside of the rink, as though expecting something exciting to happen any minute. Maybe Michael Bloomberg and Donald Trump were making themselves ready to come out on skates, or maybe Nancy Kerrigan and Tanya Harding were set to re-enact their 1990s battle as part of a fond reunion tour, I dunno. The place looked great but nothing was happening just then. I soaked up the mood for a New York minute and moved on.

I passed a long line outside Radio City Music Hall, and pushed on to Times Square. It was absolutely jammed, with tourists sitting at the cafe-style tables that the city put out in blocked-off portions of the famous intersection this past summer. What's a little frosty November weather? The tables and chairs are still there, and still occupied. Huge outdoor video screens and neon advertisements throbbed and looked ready to explode. The city seems to have amped-up and at least trebled the available wattage from five years ago. You could read a newspaper by the overhead lights, if people still read newspapers.

Sunday morning, I had a lovely breakfast at Le Caprice, at the Pierre, and then went for a walk in Central Park. It was a sunny, crisp, breezy morning. The sky was a clear blue of the type seen best in Fall on the U.S. East Coast. It was about 9:30 a.m. The horse-drawn carriages were fully booked and making their aromatic way through the park. Joggers were jogging, dog-walkers led pooches around. Chestnuts were roasting on grills and buskers were already busily busking. It was a delightful way to start the day.

When it was time to head out to JFK airport for the last leg of my round-the-world trip - home to California - I returned for a thankfully brief time to Taxi Purgatory. This time, fare and tip were a measly $60. I, having been overseas for a month, was short of cash and wanted to pay with a credit card. When we got to the airport, the cabbie mournfully informed me that it was to be cash-only; his credit-card machine was "broken.'' I informed him it is illegal to operate a yellow cab in New York without a working card-reading machine. He shruggged. In New York, as elsewhere around the planet, the taxi-driving tribe continues to wage its long-running war on the world's travelers. There are two sterling exceptions: The polite, scrupulously honest, white-glove-wearing cabbies of Tokyo, and the super-informed, witty drivers of London black cabs.

I was on the curb outside the terminal. "Home, Jeeves,'' I wanted to say. But of course this was to be an airplane journey, and Jeeves doesn't fly. I strolled, wheelie and briefcase in hand, into JFK terminal 7, sailed through security and headed to United Airlines' Red Carpet Club, boarding pass in hand.

Tuesday, June 2, 2009

A Peek at the "New" Hotel Pierre

NEW YORK - Soft openings - when a hotel is accepting guests and gearing up ahead of its official opening - are by definition works in progress, but they offer fresh, early looks at a hotel before the crowds get there. Such is the case with me right now: I'm staying at the Hotel Pierre, the venerable New York 5-star, looking out over green and leafy Central Park and taking a two-day peek at the reborn Pierre.

The Hotel Pierre has been an important hotel in midtown Manhattan since the early 1930s. With its elegant styling and prime location at Fifth Avenue and East 61st Street, it has long attracted its share of the rich and celebrated and has for years been a favorite of affluent brides. Managed by India's Taj Hotels and Resorts since 2005, the Pierre re-opens this week, following a $100 million renovation that has taken 18 months so far.

What's different? The lobby, for one. Gone is the old bar, replaced by a new, contemporary watering hole called 2 East, that's accessed just off the serene lobby; it's down a few steps and folded within a windowless room. The main lobby itself, marble-clad and more traditional in design, is nicely illuminated, with a high ceiling, somehow combining airiness with solidity.

Taj, a major player in India, regards the Pierre as its flagship in the USA, where it also operates the Boston Taj and San Francisco's Campton Place. The company renovated all of the Pierre's 189 guestrooms and suites, installing 40-inch flatscreen TVs and iPod docking stations. Wi-fi and Ethernet connections are available in all the rooms. The in-room safes are easily big enough to take a laptop and have a power outlet. Bathrooms, in the New York manner, are on the small side and the hotel's prices, also in the New York manner, are on the high side: Think $2 per minute to use the Internet in the 4th floor business center. But while you pay to stay here, quality is usually high. Room rates, which will start at $895 per night when the hotel formally re-opens around Oct. 1, can be significantly lower during the present soft-opening phase.

The Pierre still has a ways to go to reach its accustomed 5-star status, but with a four-month rollout before the grand re-opening, there is time to get operations up to speed. Also coming: The first U.S. location of the tony London restaurant Le Caprice. Hotel public relations staffers say this upmarket fine-dining establishment is expected to debut in the renovated Pierre by late September.

In the meantime, soft-opening glitches notwithstanding it's fascinating to watch Taj put all the pieces - old and new - together. Fully loaded and reset, the Pierre should be a strengthened position to contend in the fiercely competitive New York luxury market.